About InnerPC
Complete solutions you can count on.
An IT Company Your Business Can Depend On!
Here’s why so many CPA and Financial Firms use InnerPC:
InnerPC created CloudDesk 365 with CPA’s in mind. We’re an IT company offering managed IT services nationwide. Although InnerPC supports clients nationwide, a majority of clients (accountants and financial firms) are from Manhattan, Long Island, and Westchester county. There are many technical aspects within an IT department which need to be customized to an individual’s needs. InnerPC has helped thousands of clients with their computer issues and has a system to help your company as well.
See what our clients have to say!
We have researched other firms and used a couple of other organizations before and we never felt like we received value. InnerPC is fully confident in what they are doing and they go above and beyond. What this means is that InnerPC creates an IT environment where I can finally leave IT work to the experts and not be the go-to person for computer problems. This is saving us time and money in the long run.
We love the ability to work remotely on our computers – it is just fantastic. We have a fast paced business and we cannot afford downtime. Since we started working with InnerPC our downtime has dramatically decreased which enables us to have a more productive day. We also have two offices so having the ability to work in both locations and easily access our data is a huge bonus. – and the support that InnerPC gives is top notch – they are great! They are always there – they take the time to work on the problems and ensure that all work is done completely. InnerPC is friendly on the phone and always gives us creative solutions to our complex network. Not only do they take care of our emails, servers, documents and programs but they always have suggestions on how to run our business… THANK YOU InnerPC!
Being able to access my work computer from anywhere with an internet connection has made working remotely a much more realistic solution. I love that I can log in from anywhere and have my desktop in front of me with all of my customizations and tweaks As compared to other firms, InnerPC is extremely responsive and quick to help. I have never had to submit a ticket and wait for a response. InnerPC has been able to adapt to our processes and needs and is always extremely responsive, even at odd hours. They are a hands-on firm that provide personalized solutions and service instead of trying to fit our firm into a preexisting mold.
10 Things We Do Better
1. We are specialist with accounting firms: Our main focus is working with accounting firms: We know your software and are adept in installing the software, maintain the frequent updates you have an also trouble shooting any issues that may occur. IN critical times of need it is crucial to have knowledgeable staff in regard to your software.
2. Concierge Service: The day we migrate your data of configure your network with our system we create a relationship that is ongoing. We ARE NOT a one and done like other IT companies where you get set up for service and then get below average support. Our team will know you by name not a number, we will understand your unique needs as a company and also as individuals.
3. Calls are answered by a live person: Most other firms DON’T guarantee response times in writing and take an average of 4-6 hours to respond. If your company has an average of 1 support request a week and it takes your technician 4 hours to respond each time, you’ll end up wasting 208 hours – or 8.6 weeks – WAITING on your technician to simply respond to your request; and that doesn’t account for the time it may take them to resolve the problem. We guarantee that you will get on the phone or have and email answered with 15 minutes.
4. Our team: We have technician’s that will come to your office and troubleshoot issues that might not be able to be repaired remotely. Often times we can schedule a technician to come to your office within 24 HOURS. With our Gold plan of IT support these onsite calls are included. Not only do we have boots on the ground, but we also have a large team of level 1 level 2 and level 3 technicians monitoring your system 24/7/365
5. We are cloud specialists: If you want to build an on premise cloud solution we can do that, if you want a hybrid solution we can do that if you want us to host your cloud we can do that. Whatever you need for a solution let us know and we will build it for you.
6. A complete IT plan for your company: We have many vendors that we work with including Microsoft, Cisco, Dell, and Ricoh. We also offer VoIP solutions, Office 365 support, and cabling and wiring. When we create an plan for you and we are your one stop shop for all of your needs.
7. No long term contracts: Many companies lock you into a long term agreement. Whether you like them or not, you’re stuck with them. OUR GUARANTEE is to keep you 100% satisfied!
8. Onsite training: Our clients receive complimentary training every 6 months. We feel that if people know the dangers of viruses, and security then they will be more aware of how to avoid getting a virus on their computer. We are always adding new and improved features. We schedule training to help educate our clients on how to use new services and products.
9. Customized education: Most people have a basic understanding of how to use their computers. Some people have duplicate contacts, other people can’t find files on their computer, some people cannot log into the hotel network when traveling. If our clients ever have and issue with anything related to computers and their ability to use them then they call us and we help.
10. Because our clients smile: At the end of the day we simply want people to be able to use their computer and be able to smile. IT support can be very complex with many issues that can arise. We will never give up on a problem until it is resolved the way our clients want it resolved.
